Frequently Asked Questions

This may be because you didn’t create an account when you initially subscribed, or because the email you are using is different to the one you subscribed with. Please contact us at contact@thecrossingboard.com asking for an ‘account invite’ and we’ll send you a link straight away.

The majority of our international customers are not charged customs tax as we send our magazines 'Letter' post.  However, depending on your country, there is a possiblility that you'll be asked to pay customs and handling fees on delivery.  If this does happen, you can either:

• Pay the customs tax (this will be approximately 17 – 21% of the magazine cost), plus a handling charge by the courier), OR
• Refuse payment, if you find that the charge is too costly, and let us know. On the first occasion this happens, we can send you a digital magazine for that month's issue, and refund your magazine cost.

Please bear in mind that you can cancel your order if it still shows 'unfulfilled'.

Unfortunately, these fees are out of our control, and to counter this, we make every effort to keep baseline postage costs as low as possible.

Extra Fanzines:

We aim to ship your fanzine within a couple of days.

ROYAL MAIL POSTAGE TIMINGS:

UK delivery aim : 1-2 working days

Europe delivery aim: 3-5 working days - but can take up to 14 working days

Worldwide delivery aim: 6-7 working days - but can take up to 14 working days

If your magazine hasn’t arrived within 14 days, we’re so sorry! Kindly reach out to us via contact@thecrossingboard.com so we can sort this out.

If you have ordered extra fanzines:

Please contact us as soon as you realise the error. Make sure to check and double check your shipping details for extra orders, as our turnaround is typically very fast.

Rewards can be used towards extra and digital copies. To see how many rewards you have, click the bottom right icon on your account page.